sales@floor.style  |  (028)-2827-5962

Floor.Style – Website Terms & Conditions

Last updated: 9/1/26

These Terms and Conditions govern your use of the Floor.Style website and any purchases made through it. By accessing or using this website, you agree to be legally bound by these terms.

If you do not agree, you must stop using the website immediately.

1. About Us

This website is operated by:

Business Name: Floor Dot Style Ltd
Registered Address: 33 Point Street, Larne, Co Antrim BT401HU
Company Number: 
Country of Registration: UK
Email: info@floor.style
Telephone: o2828275962

References to “we”, “us” or “our” mean Floor.Style.

2. Eligibility to Use the Website

You may only place an order if:

  • You are at least 18 years old, and

  • You are legally capable of entering into a binding contract.

If you are under 18, you may browse the site only with the supervision and consent of a parent or legal guardian.

3. Acceptance of These Terms

Using the website — whether or not you place an order — confirms your acceptance of these Terms and Conditions, along with our Privacy Policy and Cookies Policy.

All information on this website is provided in good faith. We do not guarantee that content is error-free, complete, or current, and we are not responsible for losses arising from reliance on website content where permitted by law.

4. Definitions

  • Customer – A consumer acting outside their trade, business, or profession

  • Contract – The legally binding agreement formed when we accept your order

  • Goods – Products listed for sale on the website

  • Order – A request submitted by you to purchase Goods

  • Website – https://floor.style

5. Product Information & Visual Representation

We make every reasonable effort to display products accurately. However:

  • Colours may appear differently depending on screen settings

  • Descriptions and images are for guidance only

  • Minor variations in shade, texture, or finish do not constitute faults

We strongly recommend ordering samples where available before making a purchase. Returns due solely to colour variation are accepted under our returns policy but are not considered faulty.

6. Availability of Goods

All products are offered subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and provide either:

  • An estimated delivery timeframe, or

  • A full refund

7. Personal Information

We collect and process personal data in accordance with our Privacy Policy.
We may contact you via email or telephone using the details you provide.

When you order samples, relevant information may be shared with third-party suppliers solely for fulfilment purposes.

8. How a Contract Is Formed

Step 1 – Review Terms

You must review these Terms, our Privacy Policy, and Cookies Policy before ordering.

Step 2 – Browse Products

All product listings constitute an invitation to treat, not a binding offer. We reserve the right to correct errors without obligation.

Step 3 – Place Items in Your Basket

You may add or remove items and adjust quantities before checkout.

If you provide measurements, you accept full responsibility for their accuracy. We are not liable for incorrect sizing based on customer-supplied measurements.

Step 4 – Checkout

You will be asked to provide delivery and payment details. You are responsible for ensuring all information is accurate.

Step 5 – Order Acknowledgement

You will receive an email confirming receipt of your order.
This does not mean your order has been accepted.

Step 6 – Order Acceptance

A contract is formed only when we send a separate order acceptance email.

9. Payment

Payment must be made in full before an order can be accepted.

We accept:

  • Debit and credit cards (processed securely)

  • PayPal

Card payments are taken at the time of ordering. PayPal payments are completed via PayPal’s own platform.

10. Our Right to Refuse Orders

We reserve the right to refuse or cancel an order if:

  • Payment is not authorised

  • Goods are unavailable

  • Pricing or listing errors have occurred

  • Delivery is not possible to your location

If your order is cancelled, a full refund will be issued. No additional compensation is payable.

11. Pricing

All prices are shown in GBP and include VAT unless stated otherwise.
Delivery charges are displayed during checkout.

Prices are subject to change but will not affect accepted orders.

12. Cancellations & Returns

Returns

You may return eligible Goods within 14 days of delivery, provided:

  • Items are unused

  • Original packaging is intact

  • Goods are in resale condition

Return shipping costs are your responsibility unless the item is faulty or incorrect.

Custom-Made and Cut-to-Order Products

Certain Goods sold on this Website are made to the Customer’s specifications or clearly personalised, including (but not limited to) floor coverings such as carpets, vinyl, or other materials cut to a specific length or size based on measurements provided by you.

Where Goods are made, cut, or otherwise prepared specifically to your individual requirements, your statutory right to cancel the Contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once production or cutting has begun.

You acknowledge that:

  • Measurements and specifications provided by you are your responsibility; and

  • Custom-made or cut-to-order Goods cannot be returned or refunded due to a change of mind.

This does not affect your statutory rights if the Goods are faulty, damaged, incorrectly supplied, or not as described.

Supplier-Dispatched Rugs

  • Return requests must be submitted within 20 days

  • A return handling fee may apply

Refunds

Once Goods are inspected and approved, we will:

  • Refund the product price (excluding original delivery costs), or

  • Issue store credit if requested

Shedding in wool or deep-pile products is a natural characteristic and not a defect.

13. Delivery

Goods are delivered to the address provided at checkout.

Estimated delivery times are shown on the website. In rare cases, delivery may take up to 28 days.

Ownership and risk pass to you upon delivery. You must inspect Goods immediately and report issues before installation or use.

14. Faulty or Incorrect Goods

If Goods are damaged, faulty, or incorrect, you must notify us within 7 days of delivery.

We may:

  • Replace the Goods

  • Rectify shortages

  • Issue a refund

15. Liability Limitations

Nothing in these terms limits your statutory consumer rights.

Where permitted by law:

  • We are not liable for indirect or consequential losses

  • Our maximum liability is limited to the amount paid for the affected Goods

We do not exclude liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

16. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including but not limited to:

  • Industrial action

  • System failures

  • Natural disasters

  • Transport disruption

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain valid.

18. Third-Party Rights

No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce this agreement.

19. Governing Law

These Terms are governed by English law.

Disputes may be brought in:

  • England & Wales

  • Scotland (if resident)

  • Northern Ireland (if resident)

20. Entire Agreement

These Terms, together with our Privacy Policy and your accepted order, form the entire agreement between us.

No verbal statements or representations override these Terms.