Your floor, Your style

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Thank you for using our website.  It has been created to give you the convenience of researching and planning to buy your flooring 24-7 on the Internet and then having it delivered right to your home.  We want you to have the best service, and the following terms will help explain how we will process your order. Please read them carefully as they contain important information.
A few things you should know before placing an order.
By placing an order with us through the ‘floor.style’ website or in store you are accepting these Terms, as well as our privacy Policy. Your consumer rights are different when you buy online and these Terms and Conditions may not apply to, or may be different for, purchases made in store. (see store terms and conditions) These terms and conditions govern the sale of products and provision of services to you by Floor Style (hereafter "us" or "we" or "our") trading as an independent retailer. If you have any queries about these terms and conditions then you can contact us at the address detailed on our website or by e-mail; Email info@floor.style; VAT number  756 4008 31 .
We have made every effort to ensure that the information and content of this website is accurate and up to date and it is given in good faith. We cannot be held liable for any errors, omissions or changes in price, resulting in any loss or damage.
We reserve the right to change these terms and conditions at any time. Last updated 18/11/17. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 
Certain services on our website will require registration and subsequent access to those services will be subject to a  login name and password. Information that you provide must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.
Your Order Process
Acknowledgement
For online orders we will send you an order acknowledgement email detailing the product(s) you have ordered. This is to inform you we have received your order and we will be processing it. Please note that this email is not confirming the order or an acceptance of the order. Once we have received your order, we will check the necessary information such as stock levels and pricing, we will then contact you to arrange a suitable date for delivery. In the unlikely event that the goods are no longer available, or that we have made a pricing, or description error, we will advise you of this and there will be no contract between us. If we do not get a response from you within seven days, will cancel the order and issue a refund. Until this point you may vary or cancel your order. We must receive full payment of the price of the product(s) before we can accept your offer to purchase products from us. Only with the acceptance of your order, is a binding contract created.
We reserve the right to refuse any order prior to issue of an Order Confirmation.
Availability
Sometimes products are withdrawn or changed by our suppliers without our knowledge.
All orders are subject to availability. If we discover that the product(s) you ordered is/are no longer available, we will notify you and provide a refund of any money paid to us for the product(s) unless a longer delivery period is agreed with you.
We reserve the right to withdraw any products from this website at any time before we accept your order, and we will not be liable to you, or anyone else, for withdrawing products. We will do our best to offer an alternative for your approval.
Delays
Delays may occur for various reasons, e.g. material shortages, import delays, higher than anticipated demand. The floor.style will make every reasonable effort to keep you informed of any delay. However we will not offer any compensation for delays as this is outside of our control.
Cancellations
Under the Distance Selling Regulations, you have a right to cancel your order for any item(s) purchased in your home within seven days from the day after the goods are delivered. This right does not apply to products specifically made to your specifications and this includes floor coverings which have been cut from a roll to your specific order size. If the goods are excluded from your right to cancel, but they have not already been cut to your specifications, we will accept a cancellation of your order and refund your money.
To cancel, you can e-mail us or write to us within seven working days commencing the day after having signed for the delivery of your item(s), quoting your order number. Refunds will be issued as soon as possible and in any event within 30 days of us receiving the returned item's. We will not be liable for the delivery cost's incurred by you. 
Items returned must be sealed in their original packaging and must not have been used or fitted. The items must be returned in full and any free products included in the sale, returned along with the items.
You may cancel an order for services in the same way, within seven working days of the date of purchase, unless the services begin sooner i.e. you have already had your flooring installed at your request.
Ordering
Floor Style Site
Once you’ve chosen your floorcovering and are ready to order simply call into our store in Point Street and place your order.
Payment
All payments are to Floor Style and will be processed through our physical store in Point Street, Larne.  The following Credit/Debit Cards can be used: - Visa, Mastercard, Solo, Electron, JCB and Maestro and of course, cash.
Changing an Order
If you need to change an order then please email  sales@floor.style and we will process your request. Please ensure that you give full details of your order including the order number with the email.
Our site Features
floor.style allows you to search 1,000’s of flooring products by colour, brand, suitability, weave, width and size, so allowing you the maximum opportunity to find what you’re looking for quickly and efficiently. We will then keep you informed of the progress of your order by email. All our prices are inclusive of VAT and include free delivery by your Local Flooring Retailer - No hidden charges are to be found when you finalise your order.
Delivery/Fitting
As we are "your local Internet flooring retailer" we only deliver and fit to County Antrim and Down post codes below.
BT1,BT10,BT11,BT12,BT13,BT14,BT15,BT16,BT17,BT18,BT19,BT2,BT20,BT21,BT26,BT27,BT28,BT29,BT3,BT36,BT37,BT38,BT39,BT4,BT40,BT41,BT42,BT43,BT44,BT6,BT7,BT8,BT9 
 Standard delivery times are 3-5 days and fitting 5-7 days. (This will change during peak times) We will contact you by e-mail with available dates.
Delivery and Fitting dates and times are given in good faith but cannot be guaranteed. We cannot accept liability as a consequence of late/early delivery.  
 It is important there is a responsible person there to check for any visual damage to the goods on arrival. In the unlikely event that you receive damaged goods, or there are missing item(s) please make sure it is noted on the courier's paperwork. No claim for damages or wrong delivery can be made if the courier's paperwork is signed as "goods received in good condition". Any claim for damages noted or wrong delivery must be made in writing to us within 3 days of receipt of goods, failing which all claims shall be deemed to be waived.
 
After Delivery/Before Fitting (see also "are you ready")

 Please check before fitting for proper colour, texture and style and ensure there are no visible defects. (Once fitting has started, you will have accepted the flooring. Claims cannot be made after the flooring has been cut or installed.) We will always do our best to rectify any problems if it has been fitted, although there may be additional costs involved. In the unlikely event that your items are faulty please contact us within 48 hours of delivery   
Lines in plain carpet can be natural manufacturing marks. Shading. All carpets and some rugs, regardless of yarn content and quality type may develop light and dark patches (sometimes refered to as "Pile Reversal"). This is caused by the uneven crushing of the pile during normal wear. This condition is know as "Shading" and cannot be prevented however well the carpet is made, it is not therefore considered a manufacturing fault. Shading in no way impairs the performance of the carpet and we cannot accept any responsibility for complaints caused by this condition. 
Product Guarantee
Suitability regarding the individual product guarantee is provided in the online product review. This guarantee is extended only to the original buyer. Product must be maintained in accordance with manufacturer’s recommendations and the guarantee is subject to normal usage and fair wear and tear. The guarantee does not cover damage due to incorrect fitting, appliance of chemicals or where there is evidence of heavy soiling abuse or neglect. Certain products may be identified as suitable for use in bathrooms and other areas where there may be moisture; however the guarantee will not apply should damage occur due to excessive levels of moisture. 
Orders placed for flooring cut from different rolls / pieces can differ slightly in their colour variation. If you require more than 1 cut for a single room, please inform us upon placing your order and we will make every effort to ensure cuts are taken from the same roll where possible. This is not a guaranteed service and we cannot be held responsible for slight colour variation which occurs as a result of cuts being taken from different rolls. 
Pile Reversal
 All carpets and some rugs, regardless of yarn content and quality type may develop light and dark patches (sometimes refered to as "Pile Reversal"). This is caused by the uneven crushing of the pile during normal wear. This condition is know as "Shading" and cannot be prevented however well the carpet is made, it is not therefore considered a manufacturing fault. Shading in no way impairs the performance of the carpet and we cannot accept any responsibility for complaints caused by this condition. Lines in plain carpet can be natural manufacturing marks.
 Shading is a natural result of carpet wear and is the result of uneven pressure on the surface caused by treading and We accept no responsibility for this effect;
     All natural Materials are sold subject to their inherent defects and, whilst care is taken in the selection of the Materials, We accept no responsibility in the case of natural Materials for any variation in colour or shade between samples of the same type of material;

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