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Covid 19 Update

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View full guidance here:

Main points for performing work in the home. (If you can't be bothered reading it. Its long)

No work should be carried out in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield - unless it is to remedy a direct risk to the safety of the household.

When working in a household where somebody is clinically vulnerable, but has not been asked to shield, for example, the home of someone over 70, prior arrangements should be made with vulnerable people to avoid any face-to-face contact, for example, when answering the door. You should be particularly strict about handwashing, coughing and sneezing hygiene, such as covering your nose and mouth and disposing of single-use tissues.

ObjectiveTo maintain social distancing wherever possible while performing work in the home.

  • It is recognised that for providers of some in-home services, it will not always be possible to maintain physical distance from customers.

  • If it isn’t possible to maintain social distancing while working in the home then extra attention needs to be paid to equipment, cleaning and hygiene to reduce risk.

  • Working materials, such as tools or domestic appliances, should be assigned to an individual and not shared if possible. If they need to be shared, they should be shared by the smallest possible number of people.

Steps that will usually be needed:

  • Discussing with households ahead of a visit to ask that a 2m distance is kept from those working, if possible.

  • Asking that households leave all internal doors open to minimise contact with door handles.

  • Identifying busy areas across the household where people travel to, from or through, for example, stairs and corridors, and minimising movement within these areas.

  • Bringing your own food and drink to households and having breaks outside where possible.

  • Limiting the number of workers within a confined space to maintain social distancing.

  • Using a fixed pairing system if people have to work in close proximity. For example, during two-person assembly or maintenance.

  • Allocating the same workers to a household where jobs are repetitive. Employers and agencies should introduce fixed pairing to have the same individuals allocated to a household where jobs are repetitive in nature.

We are closed until further notice! But don’t panic, we will be open again soon. Until then, please enjoy our website.

Thanks to all our loyal customers and friends for your support and understanding in these extraordinary times. We sincerely apologise for any inconvenience caused to all our customers with fitting and deliveries booked. We will of course, be rearranging these at the earliest possible date once we reopen.

What about items already ordered from us

All of our suppliers and ourselves have temporarily closed so we will not be receiving any deliveries during this time or be placing any new orders. Any items that were ordered and paid for in either, full amount, or deposit, will still be on order, They will not have been cancelled. Any items that we have received and are ready for delivery, will be held in storage until we reopen and re book them for delivery. Any items previously placed on order and were due to be ready within a certain time period, will now be paused and once we and our suppliers have reopened, the manufacturing time period of the order will resume from that reopening day. Once your items are ready we will contact you to book them in for delivery. Please bear in mind because of the difficulty of this situation, we cannot give specific delivery dates and times yet, but  we do advise all customers to regularly check out our facebook page and our website for all updates throughout the next few weeks. We will be in touch directly with any customers previously booked in.   

Also, we are unable to refund or cancel any orders as all suppliers and ourselves have temporarily ceased trading. We will get all customer’s items out to them as soon as possible once we have reopened. We apologise for any inconvenience this may cause.

What if you have a floor or carpet fitting booked in with us

If you have a floor or carpet fitting booked in from Tuesday 24th March or onwards it will now be cancelled and will be rescheduled once we reopen. You will be contacted once we reopen to reschedule for the earliest possible date.


Let me just reassure you, although we may not be open, we are not on holiday either. We hope to use this time to the full and when it’s safe, come back better and stronger. Stay safe.

Please feel free to have a browse through our website and plan your next room makeover. We have helpful advice and lots of ideas. eg,

Please “like” our Facebook page for the latest updates.

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